Singapore has always been known as a food haven. However, there are times where it is a challenge due to the wide variety of food choices available for Singaporeans. With Quandoo, a global restaurant booking platform that offers the easiest way possible to find restaurants and make reservations, dining can be hassle-free and enjoyable.
We speak to the newly-appointed Managing Director of Quandoo Singapore, Matt Greatorex to find out what makes Quandoo one of Singapore’s top restaurant booking apps, and to unveil their winning formula moving forward.
The food tech industry has been increasingly competitive over the year, tell us more about Quandoo’s winning formula moving ahead.
Quandoo’s formula moving forward is to continually understand our merchants and consumers better by developing new tech solutions and marketing activities that can engage heightened interaction between restaurants and diners. Another key factor is having excellent customer service and relationship development on both a Business-2-Business and Business-2-Consumer level.
In your opinion, what are the necessary steps to take to bring Quandoo to the next level?
It is important to help the masses understand that we are more than just a reservation platform. In the past, we have been focused on developing a platform that is both intuitive and easy to use. A greater focus for us this year is increasing brand awareness by developing expansion plans, partnerships and marketing initiatives.
With the Food & Beverages (F&B) industry in Singapore facing some challenges, what can Quandoo do to remain competitive in the industry?
Strategic partnership and offline marketing activation are avenues that we are exploring to engage our consumers, adding a touch of value-added service. In addition to understanding Singapore’s market, we strive to offer our diners an experience beyond dining itself. We are in a situation where our product offerings may overlap with our competitors, so it is even more important to place our emphasis on service, marketing, and on continually improving our product.
Being someone that reveres the challenging of taking on start-up enterprises, what is it about Quandoo that attracted you to join this fast-growing global company?
“Fast-growing global company” – this was one of the key reasons for me in joining Quandoo. This, along with an already very successful Singapore team, was a fantastic opportunity for me to work with the team to develop the product and service even further. This local, regional and global expansion, and the incredible vision of the founders, attracted me to join Quandoo.
Quandoo is a multinational company with a presence in 16 countries. Since its establishment, it has seated over 53 million guests. Whether you are in Europe or Asia Pacific, be sure that Quandoo will find you a spot in the restaurant you love.